Terms & Conditions for One Day Trips.* 

Customer Cancellation

• Up to one month before travel – a 10% administration charge will be made
• Between one month and 14 days before travel – a 50% cancellation charge will be made.
• Within 14 days of travel a 100% cancellation charge will be made.

Customer Transfers

• Up to one month before travel – a 10% administration charge will be made.
• Between one month and 14 days before travel – a 25% charge will be made.
• Within 14 days of travel a 50% charge will be made. Within 48 hours of travel a 75% charge will be made.
• Passengers who have booked using a third party voucher should note that cancellations within seven days of departure are non-transferrable. 

Deposits

All deposits are non-refundable.

Steam Availability

Steam Dreams will use its best efforts to provide steam traction but this cannot be guaranteed.  In the last 10 years we have had to substitute diesel engines on a few occasions, mainly due to exceptionally dry conditions  creating a fire hazard.  A partial refund of £10 in Standard Class, £15 in First Class and £20 in Premier Dining & Pullman Style or a credit note for double this amount to be set against a future trip will be offered if steam traction is not available.

Diesel Assistance

Occasionally for operational convenience or due to adverse weather, a diesel may be attached to the rear of the train.  This is only used sparingly when rail conditions dictate.  No refunds will be given on these occasions as steam will still be the exclusive traction for 95% of the time on these journeys.

General Conditions

Steam Dreams will use its best efforts to ensure that the proposed locomotives, coaching stock, route and times run as advertised but Steam Dreams reserves the right to amend or cancel any part of the tour at any time.  Steam Dreams cannot accept any responsibility for the action of third parties and is solely responsible to ensure passengers get to the return destination.

Please bring any problem you may experience to the attention of the management during the journey so that we may try to rectify it.

*Terms and Conditions for trips of two or three day duration vary. Please ask the booking office for details.